Transaction Protocol

Refund Policy

Protocol updated: October 2026. This policy ensures functional transparency for all transactions within the PSB Ideas ecosystem.

Summary Protocol

As our products consist of immediate digital downloads, software-as-a-service, and virtual assets for Paw Card, all sales are considered final upon delivery.

Platform Integration

Refunds for acquisitions channeled through Google Play or Stripe are subject to the respective platform's regulatory standards and verification logic.

Functional Restrictions

Digital purchases are generally final, subject to applicable law and the payment platform's refund rules. For Paw Card, a confirmed refund, chargeback, or revoked Gem purchase may result in removal of the originally delivered Gems. If already spent, future earned or purchased Gems cover the outstanding amount. Players may continue ordinary gameplay without buying more Gems and may contact support to dispute an adjustment. See the Paw Card Terms of Service for scope and rollout details.

Technical Exceptions

PSB Ideas protocol allows for refund considerations in the following high-priority exceptions:

System Failure

Confirmed architectural errors preventing cross-session data synchronization for more than 72 hours.

Duplicate Processing

Algorithmic errors resulting in multiple charges for a single unique asset acquisition.

Initiate Review Request

Submit your transaction identifier and technical brief to our compliance department via the formal email hub.

Contact Billing Hub